Privacy Policy

1. Who we are

This website is operated by Lixin International Elevators, a business providing elevator installation, modernization, repair and maintenance services, based in New Delhi, India 110035. In this policy, "we", "us" and "our" refer to Lixin International Elevators. We are the data controller responsible for personal information collected through this website.

You can reach us at lixininternationalelevators@gmail.com or +91 98991 83756 for any question about this policy or about your personal information.

2. Information we collect

We collect only what we need to respond to you:

• Information you give us: your name, email address, phone number, the service you are interested in, and anything you write in the message field of our contact form.
• Information you send us directly: the content of emails, calls or messages you send to us.
• Technical information: basic server and hosting logs such as IP address, browser type, device type, referring page and timestamps, generated automatically when you visit the site.

We do not knowingly collect sensitive personal data, payment card details or government identifiers through this website. Please do not include such information in the contact form.

3. How we use it

• To reply to your enquiry and prepare quotations.
• To arrange site visits, installation, repair or maintenance work.
• To keep records of work performed and communications with clients.
• To maintain the security, stability and performance of the website.
• To comply with legal, tax and safety record keeping obligations.

We do not sell, rent or trade your personal information. We do not use your contact form details for unrelated marketing without asking you first.

4. Legal basis

Where applicable law requires a legal basis, we rely on: your consent when you submit the contact form; the performance of a contract or steps taken at your request before entering into one; our legitimate interest in operating and securing the website and in responding to business enquiries; and compliance with legal obligations.

5. Sharing your information

We share personal information only with service providers who help us operate this site and communicate with you, such as our website hosting provider and our email delivery and email inbox providers. These providers process the information on our instructions. We may also disclose information where required by law, court order or a lawful request from a public authority, or where necessary to establish, exercise or defend legal claims.

Some providers may process or store data on servers outside India. Where that happens, we take reasonable steps to ensure a comparable level of protection.

6. Retention

We keep enquiry details only as long as needed for the purpose they were collected for, and after that for as long as required by applicable accounting, tax, warranty or safety record keeping rules. Enquiries that do not lead to work are generally deleted or anonymised within 24 months. Records tied to completed installation or maintenance work are kept longer where law or safety obligations require it.

7. Security

The site is served over encrypted connections and access to enquiry emails is limited to people who need it to do their job. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take reasonable technical and organisational measures to protect your information and to respond promptly if an incident occurs.

8. Cookies and analytics

This website does not use advertising cookies or third party tracking profiles. Our hosting provider may set strictly necessary cookies or keep short lived logs needed to deliver and secure the site. If we add analytics in future, we will update this policy and, where required, request your consent first.

9. Your rights

Subject to applicable law, you may ask us to confirm what personal information we hold about you, provide a copy, correct inaccurate details, delete information we no longer need, restrict or object to certain processing, or withdraw consent you have given. Write to lixininternationalelevators@gmail.com and we will respond within a reasonable period, normally within 30 days. You may also complain to your local data protection authority.

10. Children

This website is intended for business enquiries and is not directed at children under 18. We do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

11. Third party links

Our site may link to third party websites. We are not responsible for their content or privacy practices, and we encourage you to read their policies before sharing information with them.

12. Changes to this policy

We may update this policy from time to time. The version published on this page, with the date shown above, is the current one. Material changes will be highlighted on this page.

13. Contact

Lixin International Elevators, New Delhi, India 110035. Email lixininternationalelevators@gmail.com. Phone +91 98991 83756.